Spa Membership Terms and Conditions

When will my membership start?

Your membership will start on the date when you joined and paid your membership monthly fee.

What do I need to know about paying my membership fee?

You need to pay your full monthly membership fee in advance by credit/debit card. You won’t be able to pay by Apple Pay, PayPal and gift card. If you pay your membership fees by credit/debit card the payment will be collected each month.

Can I put my membership on hold?

We may not let you suspend your membership. You will need to cancel your membership and sign up for membership again.

How can I end my membership?

You are required to notify us by email, of your intention to cancel your membership giving us at least 4 weeks notice. However if you cancel your membership before the 3-months are over, you will still be charged ( unless, you have proof that you are moving and won’t be within Ninispa location, or if you have a doctors note.)

Can my partner join on my membership?

Your partner may be able to join onto your membership if you are both living at the same address (we may need proof of this). Members who join in this way are both legally responsible for the payment of all membership fees. You may also add nannies and carers to your membership. Birthday complimentary treatment can only be used by one person.

What happens to my personal information?

We are registered under the Data Protection Act. We take our responsibility for looking after your personal information very seriously. You can find out how you can see the information we hold about you, or how to ask us to change this information, in our privacy policy. For security reasons you must agree that we can take a digital photograph of you and anyone else on your membership. You are responsible for telling us about any changes to your personal information.

Fee changes.

All members over the age of 18 years will be subject to an automatic price increase of at least 3% per annum. The percentage increase will change on an annual basis at the discretion of Ninispa.You will be given one calendar months’ notice via email of any price increases. Further information is available upon request.

Membership Cards.

Members must carry their cards when visiting the Spa and show them to the Reception or member of the Spa when asked to do so. The loss of a card must be reported immediately.

Change of Membership Package.

You will need to cancel your membership and sign up for another membership category again.

Our right to cancel your membership.

We will cancel your membership without notice if you, or your guests, repeatedly: a. Break these terms and conditions or spa rules; b. Put the health, safety or wellbeing of our staff or other members at risk; c. Let other people use your membership card to get into the spa; or d. Engage in disruptive inappropriate or violent behaviour with members or staff. We have the right to cancel any membership at any time.

Our responsibility to you.

We will not be legally responsible for any possessions you lose, or that are damaged or stolen by anyone, unless we have been negligent. If you have an accident or injure yourself at the spa you must report this to the spa straightaway (if possible), or at least within 48 hour

Changes to these terms and conditions.

We may change these terms and conditions. We will tell you about any changes by email and on our website. If we change our terms and conditions, the new version will apply straightaway.

The terms of my contract.

These terms and conditions, consultation form and the membership agreement form make up the whole contract between us and you. It is important that you read and understand all of these documents and are happy with the information in them before you sign your membership agreement form. If you do not have any of these documents, please ask us and we will give you a copy. These terms apply to all our members.

Members Conduct.

Members (which include current, prospective, inactive and lapsed) are expected to conduct themselves in an appropriate manner and must neither directly, or indirectly undermine or discredit the good name and brand of the Ninispa business, its employees, guests and/or other members when discussing or commenting on any aspect of Ninispa. This includes the use of and comments, directly or indirectly on social media (including FB, Instagram or any other social media platform) and/or other public platforms, publications, internal or external communications, as a tool to make unsubstantiated accusations or generally negative comments against Ninispa and/or employees.

Confidentiality.

All information about Ninispa business, its trade, any negotiation or discussion between the employees of the spa and the Member, and/or in relation to other members and/or any other day to day conduct, procedures, operations and processes will be treated as strictly confidential.

Breach of Conduct/ Confidentiality.

Failure to adhere to these terms and conditions could bring the spa into disrepute and will be a breach of this agreement. The Spa reserves the right to seek appropriate remedy for defamation which could lead to a legal claim for damages for potential libel and/or slander.

Members Grievance and Complaints.

Procedure There is a members’ grievance and complaint procedure that the spa follows. Full investigations are carried out by the Senior Management Team for every complaint or grievance associated with members. Any membership contractual dispute, if not satisfied with the Management outcome, the member will retain their full legal rights to remedy, if any.

Disclaimer – Members Property And Valuables.

All personal items are left at your own risk, we will not be held responsible in any way.